Frequently Asked Questions

Completely new to nootropics?
Read our ultimate introduction to nootropics.

General

What are nootropics?
Which nootropics would work best for me?
Do you run an affiliate scheme?
How do you ensure the quality of your products?
Can I see your Certificates of Authenticity?

 

Shipping

What countries do you ship to?
How long does shipping take within the US?
How long does international shipping take?
What if my package is stopped by customs?
What happens if my package is seized?
My country has high import taxes. Can your reduce the listed value of the contents?
How do I change the delivery address for an order I just placed?

 

Payment

What payment methods do you accept?
Is ordering secure?
Why does my credit card statement have a Chinese transaction on it? Is that you?
Why do you ask for my phone number at the checkout?
Why does my transaction keep getting rejected?

Policies

Do you offer refunds?
What is your returns policy?
Do you offer bulk discounts?

Products

Do you sell nootropics in powder form?
Are your products vegetarian/vegan?
What is the shelf life of your products, and how should I store them?
What should I do if I am not satisfied with my order?

General


What are nootropics?

Nootropics are compounds that show evidence of improving the cognitive abilities of healthy individuals.

We’ve put together a simple, comprehensive guide to what nootropics are and how to get the most out of them. Check it out here.

Which nootropics would work best for me?

Nootropics can be used for many different things including: focus, sociability, anti-anxiety, and sleep quality.

We’ve extensively researched all of our products and have come up with a number of categories to help you find exactly what you’re looking for.

To find the nootropics that may work best for you, simply click on the effects you’d like in our filter and choose from the products below.

To learn more about nootropics in general, check out our guide.

Do you run an affiliate scheme?

Yep! Check the affiliates page for more details.

How do you ensure the quality of your products?

Testing, testing, and more testing.

All of our products are tested once after being manufactured, and then undergo a stringent process of quality assurance by our friends at Ceretropic.

No method on its own is absolute, which is why we use multiple methods to make sure that everything we sell is what we say it is, is of the highest purity, and most importantly is safe.

We test for identity, purity, and an array of heavy metals using FTIR and HPLC.

Encapsulation is an important part of the process, and presents an opportunity to give you that extra bit of confidence in us. For this reason our products are encapsulated at an FDA registered and cGMP certified facility that has been in operation for over 25 years.

Can I see your Certificates of Authenticity?

Yep! You can find all of our CoAs below and on each individual product page. We update this list as soon as we restock, so this list will always show what you’re getting from us.

Date Product
29 July 2016 Adrafinil
29 July 2016 Aniracetam
29 July 2016 Citicoline
29 July 2016 L-Theanine
29 July 2016 Noopept
29 July 2016 Phenibut
29 July 2016 Phenylpiracetam
29 July 2016 Piracetam
29 July 2016 Tianeptine Sulphate

Shipping


What countries do you ship to?

We ship to the USA and worldwide, with a few exceptions.

Due to troubles with customs and a high number of packages being seized, we do not ship to these countries:

Afghanistan, Argentina, Austria, Belgium, Brazil, Cuba, Germany, Ireland, Italy, Morocco, Norway, Sweden, Sudan, Syria, UAE, and UK.

Due to the recent Psychoactive Substances Bill, unfortunately we cannot ship to the UK.

Note: We do ship to Australia, but have experienced problems in the past so please be warned that things may not go smoothly.

Please note that we are unable to support shipments via international reshippers. If a shipment is lost, damaged or is confiscated whilst using a reshipper we are unable to offer refunds. Please ensure you comply with local laws as well as the laws in the country of your reshipper, and verify that your package conforms to the terms of service of your reshipper.

How long does shipping take within the US?

We ship either USPS First Class or USPS Priority, which take 2-3 days to arrive.

How long does international shipping take?

International shipping usually takes between 7-14 days, though we can’t make any guarantees.

Customs is the #1 reason for any delays you might experience.

What if my package is stopped by customs?

We make sure to fill out the correct paperwork on all international orders and so your package should make it through customs fairly quickly.

The standard delay is 2-3 days, but it could be a lot longer depending on the country.

What happens if my package is seized?

It is very important that you make sure what you are ordering is not scheduled in your country.

As long as this is the case it is extremely unlikely your package will be seized.

In the event that your order does get seized unfortunately we are not able to offer a refund.

My country has high import taxes. Can you reduce the listed value of the contents?

We are unable to reduce the value of your order, nor can we change the description or mark it as a gift.

This applies to all international and domestic orders of any value.

How do I change the delivery address for an order I just placed?

Send us an email at hello@nootropics.com as soon as you can. If it hasn’t shipped we can change the address for you.

Payment


What payment methods do you accept?

We currently accept MasterCard and Bitcoin.
Do you only have VISA? Click here for a step-by-step guide for how to pay with Bitcoins bought with your VISA card.

Is ordering secure?

Nootropics.com is served over HTTPS and our payment processor has been certified as a Level 1 PCI Service Provider, the most stringent level of certification available.

Why does my credit card statement have a Chinese transaction on it? Is that you?

Yes, that’s us! Our payment processor is operating out of China, but they’re secure. You’ll see the transaction descriptor as “Good De Ri”.

Sometimes transactions with foreign banks get flagged or stopped by your bank, so you may have to contact them (they also may contact you) to approve the transaction.

Why do you ask for my phone number at the checkout?

Banks and credit card companies like to verify as much information as possible with customers so that they can prevent fraudulent activity. Adding this extra piece of info is simply a security measure for your safety. We’ll never use your phone number for marketing reasons.

Why does my transaction keep getting rejected?

It’s likely the bank is halting the transaction, and you’ll need to contact them to verify that it is you making the purchase.

Policies


Do you offer refunds?

Yes. If you wish to cancel your order or ask for a refund for any reason, we are happy to. Refunds can take up to 21 days, depending on banks.

What is your returns policy?

We offer a 90 day no questions asked money back guarantee as long as your product is returned unopened. Send us an email at returns@nootropics.com.

Do you offer bulk discounts?

Yes! We offer a standardized 5% and 10% discount for buying 2 or more of the same product, except on Citicoline and L-Theanine.

If you are interested in making an especially large purchase, or are interested in resale, please get in touch at hello@nootropics.com.

Products


Do you sell nootropics in powder form?

No. Whilst dealing with nootropics in powder form certainly has its benefits, capsules provide convenience and user-friendliness that you can’t get when using scoops, scales and home encapsulating machines.

We understand that one of the reasons people like to measure their own powders is because different amounts of a nootropic work for different people. We took this into account when calculating how much to put in each of our capsules, making sure that our products work for almost everyone.

Are your products vegetarian/vegan?

Yes! We use vegetarian capsules for all our products, which are also suitable for vegans.

What is the shelf life of your products, and how should I store them?

If our products are stored in a cool and dry place, out of direct sunlight, they will generally last up to three years.

We will never send you a product that is nearing its expiration.

What should I do if I am not satisfied with my order?

If you have any problems at all please don’t hesitate to get in touch at hello@nootropics.com.